Logistics and fulfillment management (LFM) - the management of the
flow of goods, services and information throughout a value chain -
is becoming an important part of e-business. This book shows the
reader what is involved in running an e-business: operating a
warehouse; pulling inventory from shelves and packing it for
shipment and retaining a shipping service; and forecasting,
planning, tracking orders until they arrive at their destination.
The author also highlights the need for after-sales care: returned
products; warranties; and technical support. To support all of
these things an e-business should implement an automated LFMS to
fulfil their needs.
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