The Mediator's Handbook - Revised & Expanded fourth edition (Paperback, Revised and Expanded)

The popular "Mediator's Handbook" presents a time-tested, adaptable model for helping people work through conflict. Extensively revised to incorporate recent practice and thinking, the accessible manual format lays out a clear structure for new and occasional mediators, while offering a detailed, nuanced resource for professionals. Starting with a new chapter on assessing conflict and bringing people to the table, the first section explains the process step-by-step, from opening conversations and exploring the situation, through the phases of finding resolution deciding on topics, reviewing options, and testing agreements. The "Toolbox" section details the concepts and skills a mediator needs in order to: Understand the conflict; Support the people; Facilitate the process; Guide decision-making. Throughout the book, the emphasis is on what the mediator can do or say NOW, and on the underlying principles and core methods that can help the mediator make wise choices. Long a popular course textbook for high schools, universities, and training programs, this Handbook is also a valued desk reference for professional mediators, and a practical guide for managers, organisers, teachers and anyone working with clients, customers, volunteers, committees or teams.

General

Imprint:	New Society Publishers
Country of origin:	United States
Release date:	December 2012
First published:	2012
Authors:	Jennifer E. Beer • Caroline C. Packard
As told to:	Eileen Stief
Illustrators:	Elizabeth Elwood Gates
Dimensions:	280 x 213 x 15mm (L x W x T)
Format:	Paperback
Pages:	194
Edition:	Revised and Expanded
ISBN-13:	978-0-86571-722-0
Categories:	Books > Reference & Interdisciplinary > Interdisciplinary studies > Peace studies > General Books > Social sciences > Sociology, social studies > Social welfare & social services > General Books > Health, Home & Family > Self-help & practical interests > Popular psychology > General Books > Social sciences > Sociology, social studies > Social issues > Violence in society > General
LSN:	0-86571-722-2
Barcode:	9780865717220

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