"A valuable contribution to public policy debates concerning the
workplace of the future and the nature and implications of the
'information economy.'"
--Choice (of the first edition)
In this eye-opening book, Joan Greenbaum tells the story of
changes in management policies, work organization, and the design
of office information systems from the 1950s to the present. She
describes the impact of new technologies on the organization of
working life with a keen awareness of the social forces that seek
to benefit from them, showing how the process is driven by the
needs of capitalist profit and control over the workforce rather
than the good of society or greater efficiency.
Windows on the Workplace takes as its starting-point the
experience of office workers and their own accounts of it. The book
includes interviews with a wide range of workers, including young
people entering a workplace in which the expectation of stable,
long-term employment has all but disappeared. Greenbaum's approach
is to locate their experiences and expectations within broader
social and economic patterns, and to show how these patterns are
constantly changing.
In a field that is constantly changing, this book captures the
moment and clarifies the direction in which it is moving. It
exposes the myth that technological advance and free market
economics are creating a better future for all, and reveals the
reality behind the myth.
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