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Books > Business & Economics > Economics > Econometrics
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Quantitative Models for Performance Evaluation and Benchmarking - Data Envelopment Analysis with Spreadsheets (Hardcover, 2nd ed. 2009)
Loot Price: R4,550
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Quantitative Models for Performance Evaluation and Benchmarking - Data Envelopment Analysis with Spreadsheets (Hardcover, 2nd ed. 2009)
Series: International Series in Operations Research & Management Science, 126
Expected to ship within 10 - 15 working days
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Managers are often under great pressure to improve the performance
of their organizations. To improve performance, one needs to
constantly evaluate operations or processes related to producing
products, providing services, and marketing and selling products.
Performance evaluation and benchmarking are a widely used method to
identify and adopt best practices as a means to improve performance
and increase productivity, and are particularly valuable when no
objective or engineered standard is available to define efficient
and effective performance. For this reason, benchmarking is often
used in managing service operations, because service standards
(benchmarks) are more difficult to define than manufacturing
standards. Benchmarks can be established but they are somewhat
limited as they work with single measurements one at a time. It is
difficult to evaluate an organization's performance when there are
multiple inputs and outputs to the system. The difficulties are
further enhanced when the relationships between the inputs and the
outputs are complex and involve unknown tradeoffs. It is critical
to show benchmarks where multiple measurements exist. The current
book introduces the methodology of data envelopment analysis (DEA)
and its uses in performance evaluation and benchmarking under the
context of multiple performance measures.
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