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Books > Social sciences > Politics & government > Public administration

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Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New) Loot Price: R2,980
Discovery Miles 29 800
Repayment Terms: R279 pm x 12*
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Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New): John Alford

Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New)

John Alford

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Loot Price R2,980 Discovery Miles 29 800 | Repayment Terms: R279 pm x 12*

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: April 2009
First published: 2009
Authors: John Alford
Dimensions: 216 x 140 x 21mm (L x W x T)
Format: Hardcover
Pages: 261
Edition: New
ISBN-13: 978-0-230-22376-9
Categories: Books > Social sciences > Politics & government > Political science & theory
Books > Social sciences > Politics & government > Public administration
Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > General
LSN: 0-230-22376-1
Barcode: 9780230223769

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