0
Your cart

Your cart is empty

Books > Social sciences > Politics & government > Public administration

Buy Now

Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New) Loot Price: R3,128
Discovery Miles 31 280
Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New): John Alford

Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New)

John Alford

 (sign in to rate)
Loot Price R3,128 Discovery Miles 31 280 | Repayment Terms: R293 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: April 2009
First published: 2009
Authors: John Alford
Dimensions: 216 x 140 x 21mm (L x W x T)
Format: Hardcover
Pages: 261
Edition: New
ISBN-13: 978-0-230-22376-9
Categories: Books > Social sciences > Politics & government > Political science & theory
Books > Social sciences > Politics & government > Public administration
Books > Business & Economics > Business & management > Management & management techniques > General
Books > Business & Economics > Business & management > Sales & marketing > General
Promotions
LSN: 0-230-22376-1
Barcode: 9780230223769

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

How To Steal A City - The Battle For…
Crispian Olver Paperback  (9)
R300 R268 Discovery Miles 2 680
Strategic and performance management in…
Frans Minnaar Paperback R675 Discovery Miles 6 750
Public Administration & Management in…
Christopher Thornhill, Isioma Ile, … Paperback  (2)
R593 Discovery Miles 5 930
Managing For Excellence In The Public…
Gerrit van der Waldt Paperback R837 R750 Discovery Miles 7 500
Governing Complex City-Regions In The…
Philip Harrison Paperback R430 R397 Discovery Miles 3 970
South African municipal government and…
C. Thornhill, J. Cloete Paperback R550 Discovery Miles 5 500
Public Policymaking
James E. Anderson Paperback R1,275 R1,183 Discovery Miles 11 830
Saving South Africa - Lessons From The…
Chris Pappas, Sandile Mnikathi Paperback R340 R308 Discovery Miles 3 080
State Capture In South Africa - How And…
Mbongiseni Buthelezi, Peter Vale Paperback R395 R365 Discovery Miles 3 650
Namibian governance - A public…
C. Keyter Paperback R594 R556 Discovery Miles 5 560
Social Norms, Gender and Collective…
Indranil De, Shyam Singh, … Hardcover R2,000 Discovery Miles 20 000
Thinking Government - Public…
David Johnson Hardcover R4,571 Discovery Miles 45 710

See more

Partners