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Books > Social sciences > Politics & government > Public administration

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Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New) Loot Price: R3,128

Discovery Miles 31 280

Repayment Terms: R293 pm x 12*

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Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New): John Alford

Engaging Public Sector Clients - From Service-Delivery to Co-Production (Hardcover, New)

John Alford

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Loot Price R3,128 Discovery Miles 31 280 | Repayment Terms: R293 pm x 12*

Expected to ship within 10 - 15 working days

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Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

General

Imprint:	Palgrave Macmillan
Country of origin:	United Kingdom
Release date:	April 2009
First published:	2009
Authors:	John Alford
Dimensions:	216 x 140 x 21mm (L x W x T)
Format:	Hardcover
Pages:	261
Edition:	New
ISBN-13:	978-0-230-22376-9
Categories:	Books > Social sciences > Politics & government > Political science & theory Books > Social sciences > Politics & government > Public administration Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Sales & marketing > General Promotions
LSN:	0-230-22376-1
Barcode:	9780230223769