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Books > Business & Economics > Business & management > Management of specific areas > Distribution & warehousing management
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Mapping Workflows and Managing Knowledge (Paperback, Uk Ed.)
Loot Price: R532
Discovery Miles 5 320
You Save: R47
(8%)
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Mapping Workflows and Managing Knowledge (Paperback, Uk Ed.)
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List price R579
Loot Price R532
Discovery Miles 5 320
You Save R47 (8%)
Expected to ship within 10 - 15 working days
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Workflow, process, or business process mapping has been discovered
by organizations of all kinds as being a powerful tool to analyze
and improve their internal processes. It has attracted major
attention from software vendors, including Oracle and IBM, who
market systems that are designed to map processes and quantify all
aspects of their operations. These systems can be very effective at
capturing the formal or explicit knowledge inherent to any
workflow; however, a long-term problem with these approaches is
that the full 'knowledge base' underlying these processes contains
many elements which are 'tacit knowledge.' Despite being outside of
the formal knowledge base, tacit knowledge must be addressed when
describing the nature and functioning of processes. A key feature
of the mapping method used in this book is that it makes both
formal and tacit knowledge explicit in the workflow maps it
produces. Much of what has been learned in the years of applying
and teaching this method is that software-driven approaches are
hobbled by the complications presented by tacit knowledge in
workflows. Until both formal and tacit knowledge are understood
these software-driven approaches cannot achieve their full
potential. Consequently the mapping process here, by necessity,
becomes a method for managing knowledge as well as a method of
mapping the flow of materials and information. While it is a basis
for process improvement in its own right, it can support
development of both software-driven process mapping and the
creation of dynamic programs on the basis of accurate understanding
of existing workflows.
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