Service Operations Management - A Strategic Perspective (Paperback, 1st Ed. 2020)

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level. Accompanying online resources for this title can be found at bloomsburyonlineresources.com/service-operations-management. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

General

Imprint:	Bloomsbury Academic
Country of origin:	United Kingdom
Release date:	October 2019
First published:	2020
Authors:	John McManus • Mats Winroth • Jannis Angelis
Dimensions:	260 x 193 x 19mm (L x W x T)
Format:	Paperback
Pages:	336
Edition:	1st Ed. 2020
ISBN-13:	978-1-137-60924-3
Categories:	Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	1-137-60924-9
Barcode:	9781137609243

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