This book demonstrates pioneering work on user-based service
innovation using an analytical framework. This approach involves
understanding the needs of users, the service firms collaborating
with them, and recognizing the fact that users are innovators and,
as such, services develop while in use. As well as presenting case
studies, the book discusses theoretically what user-based
innovation means in the context of services. Three main fields are
analyzed: user-based innovation in knowledge-intensive business
service, user-based innovation in public services, and models and
methods for structuring user-based innovation. Incorporating both
an academic and analytical approach, this insightful book will be a
source of inspiration for researchers in innovation and services.
Graduate and postgraduate students in business administration and
innovation, as well as administrators in public administrations and
executive managers in service firms will also find plenty of
important information in this invaluable resource. Contributors: D.
Chadee, L. Fuglsang, M. Hasu, A. Helkkula, P. Helminen, M.
Holopainen, M. Holzweber, H. Kostama, L.L. Langergaard, M.
Lehtonen, O. Makela, T. Mattelmaki, J. Mattsson, H.W. Nicolajsen,
R. Raman, E. Saari, A. Scupola, F. Sorensen, D. Sundbo, J. Sundbo,
M. Toivonen, T. Tuominen, T. Turunen, K. Valminen
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