The managerial practices that drove industry for decades have
become increasingly insufficient to support the increasing rate of
change. Without adequate quantitative understanding of the progress
made to achieve organizational goals, corporations quickly lose
their competitive edge. They are constantly challenged to reshape
their operations, improve performance, and adapt swiftly to new
markets and opportunities. Yet with new methodologies and
frameworks such as BPM, BPI, Six Sigma, Lean, and Executive
Dashboard, many question where to begin.
This text surveys and integrates quantitative approaches that
have become very popular in recent years: Goal Driven Measurements
(GQM), Business Process Management (BPM), Lean Methodology, and the
Balanced Score Card. It presents practical methodology that allows
organizations to build a measurements framework with the ability to
not just monitor the events but to continuously improve and refine
them by providing a feedback loop for analysis, goal, and strategy
adjustments. This measurement framework is linked to an
organization's overall strategy-and quantitative achievement
information is fed back to that strategy.
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