Improving Business Process Performance - Gain Agility, Create Value, and Achieve Success (Hardcover, New)

This text surveys and integrates quantitative approaches that have become very popular in recent years: Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card. It presents practical methodology that allows organizations to build a measurements framework with the ability to not just monitor the events but to continuously improve and refine them by providing a feedback loop for analysis, goal, and strategy adjustments. This measurement framework is linked to an organization's overall strategy-and quantitative achievement information is fed back to that strategy.

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