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Managing Reference Today - New Models and Best Practices (Paperback)
Loot Price: R1,559
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Managing Reference Today - New Models and Best Practices (Paperback)
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Reference collections and services have changed considerably in the
last three decades. We have moved from all services coming from the
reference desk to a more fluid environment where users can be
served in person, by phone, email, virtual reference/chat, instant
messaging, texting, skyping, etc. Collections have changed too-
from print collections, microfilm, microfiche and microcards to
e-resources and e-books plus e-research collections in
institutional archives. Although we see many libraries still
providing traditional services, others have begun to move away from
this model and try to develop and offer services and collections
which will better serve their user population. With technology
changing so fast, users expect to communicate with the library in
whatever way they choose. They also want to obtain information with
little effort on their part. Managing Reference Today: New Models
and Practices * highlights newly developed service models that
libraries are developing as well as the way they are handling
changing reference collections. * describes new ways of providing
reference services and new ideas of how to select and manage
reference collections. * Identifies the best practices for meeting
the needs of current and future library users in academic, special,
and public library settings.
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