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Exits, Voices and Social Investment - Citizens' Reaction to Public Services (Hardcover, New)
Loot Price: R2,674
Discovery Miles 26 740
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Exits, Voices and Social Investment - Citizens' Reaction to Public Services (Hardcover, New)
Series: Theories of Institutional Design
Expected to ship within 12 - 17 working days
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Over fifty years ago, Albert Hirschman argued that dissatisfied
consumers could either voice complaint or exit when they were
dissatisfied with goods or services. Loyal consumers would voice
rather than exit. Hirschman argued that making exit easier from
publicly provided services, such as health or education, would
reduce voice, taking the richest and most articulate away and this
would lead to the deterioration of public services. This book
provides the first thorough empirical study of these ideas. Using a
modified version of Hirschman's account, examining private and
collective voice, and viewing loyalty as a form of social
investment, it is grounded on a dedicated five-year panel study of
British citizens. Given government policies over the past decade or
more which make exit easier from public providers, this is a timely
publication for all those who care about the quality of government
services.
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