The Health Services Executive (HSE (TM)): Tools for Leading
Long-Term Care and Senior Living Organizations serves as a
contemporary and comprehensive resource that addresses each of the
core professional domains of practice and leadership essentials for
long-term care administration students and professionals. With
sections dedicated to post-acute care settings, operations,
leadership and management, this textbook covers information
pertinent to the spectrum of senior living service lines - from
inpatient rehab facilities, long term acute care hospitals, nursing
homes, assisted living and residential care communities to
home-and-community-based services. It is a practical reference for
both undergraduate and graduate students preparing to enter the
field of long-term care administration and leadership, for
professionals transitioning to another line of post-acute service.
The textbook begins with a thorough history of the field, including
the development of senior services in the United States. Section I
then describes the components of customer care, supports, and
services before transitioning into Section II, which addresses
operations, including the core practice domains of effectively
managing human resources, finances, and the environment. Section
III offers a framework for leadership, covering strategic thinking
and innovation, marketing and public relations, critical thinking
and operation practice, working with people throughout the
long-term care team, customer service, and personal development.
Case examples, discussion questions, leadership essentials,
high-impact practices, key points, and NAB domain competencies
conclude each chapter. Written by two highly experienced long-term
care administrators, this textbook is intended for those preparing
for the examinations administered by the National Association of
Long-Term Care Administrator Boards (NAB) for the HSE (TM)
qualification or licensure for individual lines of service, such as
for Nursing Home Administration (NHA), Residential Care and
Assisted Living (RC/AL) and Home-and-Community-based Services
(HCBS). Key Features: Provides best practices for leadership and
management across the continuum of long-term care and senior living
services Covers all five NAB professional practice domains -
Customer Care, Supports and Services, Human Resources, Finance,
Environment, and Leadership and Management Includes case problems,
discussion questions and more to foster critical thinking and
decision-making skills Offers coverage of the most unique
differences among service lines that are part of the HSE (TM)
initiative Insightful quotes from industry leaders woven throughout
chapters for practical tips and words of wisdom Comes with access
to a fully downloadable eBook, as well as a full suite of
instructor resources including PowerPoint slides and a test bank
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