0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

The Customer Success Pioneer - The first 12 months of your journey into growth (Paperback) Loot Price: R349
Discovery Miles 3 490
You Save: R131 (27%)
The Customer Success Pioneer - The first 12 months of your journey into growth (Paperback): Kellie Lucas

The Customer Success Pioneer - The first 12 months of your journey into growth (Paperback)

Kellie Lucas

 (sign in to rate)
List price R480 Loot Price R349 Discovery Miles 3 490 You Save R131 (27%)

Bookmark and Share

Expected to ship within 9 - 15 working days

*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a Customer Success Executive or making your way up the Customer Success ladder? Do you want to transform churn into maximum recurring revenue and growth? Are you looking for a clear route to an established framework? Are you determined to be proactive, rather than constantly firefighting, with your customers? Is your company invested in or implementing a customer-focused philosophy? If you answered yes to any of these questions, this book is for you! Customer Success is an emerging discipline for professionals pioneering revenue growth through customer relationships, outcomes, trust, loyalty, retention and referrals. The Customer Success Pioneer is a practical handbook for creating a best-in-practice Customer Success function from the ground up. It will help you ensure that your existing portfolio of customers become successful partners - delighted, committed and renewing - by putting in place processes that will work across your portfolio and into the future. This book will help you find the essential frameworks to maximise customer retention, recurring revenue and growth, build a productive and balanced team and excel as a Customer Success professional.

General

Imprint: Practical Inspiration Publishing
Country of origin: United Kingdom
Release date: October 2019
First published: 2019
Authors: Kellie Lucas
Dimensions: 216 x 140 x 16mm (L x W x T)
Format: Paperback
Pages: 288
ISBN-13: 978-1-78860-039-2
Categories: Books > Business & Economics > Business & management > Business strategy
Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 1-78860-039-8
Barcode: 9781788600392

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200…
Basil O'Hagan Paperback R123 Discovery Miles 1 230
Deliver What You Promise - The…
Bali Padda Paperback R382 R334 Discovery Miles 3 340
Customer Services
M C Cant Paperback R320 R270 Discovery Miles 2 700
The Seven Pillars of Customer Success…
Wayne Mcculloch Hardcover R799 R601 Discovery Miles 6 010
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R735 Discovery Miles 7 350
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R924 Discovery Miles 9 240
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R4,842 Discovery Miles 48 420
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R273 Discovery Miles 2 730
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,833 Discovery Miles 68 330
Promoting Consumer Engagement Through…
Monika Gupta, Priya Jindal, … Hardcover R6,865 Discovery Miles 68 650
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R1,083 Discovery Miles 10 830
Brand Management
Frantisek Pollak, Peter Markovic Hardcover R2,400 Discovery Miles 24 000

See more

Partners