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The Customer Success Pioneer - The first 12 months of your journey into growth (Paperback)
Loot Price: R349
Discovery Miles 3 490
You Save: R131
(27%)
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The Customer Success Pioneer - The first 12 months of your journey into growth (Paperback)
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List price R480
Loot Price R349
Discovery Miles 3 490
You Save R131 (27%)
Expected to ship within 9 - 15 working days
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*SHORT-LISTED FOR THE BUSINESS BOOK AWARDS 2020!* Are you a
Customer Success Executive or making your way up the Customer
Success ladder? Do you want to transform churn into maximum
recurring revenue and growth? Are you looking for a clear route to
an established framework? Are you determined to be proactive,
rather than constantly firefighting, with your customers? Is your
company invested in or implementing a customer-focused philosophy?
If you answered yes to any of these questions, this book is for
you! Customer Success is an emerging discipline for professionals
pioneering revenue growth through customer relationships, outcomes,
trust, loyalty, retention and referrals. The Customer Success
Pioneer is a practical handbook for creating a best-in-practice
Customer Success function from the ground up. It will help you
ensure that your existing portfolio of customers become successful
partners - delighted, committed and renewing - by putting in place
processes that will work across your portfolio and into the future.
This book will help you find the essential frameworks to maximise
customer retention, recurring revenue and growth, build a
productive and balanced team and excel as a Customer Success
professional.
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