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Service Systems Science (Paperback, Softcover reprint of the original 1st ed. 2015)
Loot Price: R2,040
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Service Systems Science (Paperback, Softcover reprint of the original 1st ed. 2015)
Series: Translational Systems Sciences, 2
Expected to ship within 10 - 15 working days
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The present volume illustrates a rich and promising research field
in service, service systems sciences, by combining and fusing two
strands of sciences: the science of service systems and systems
sciences of service. The scale, complexity, and interdependence of
today's service systems have been driven to an unprecedented level
by globalization, demographic changes, and technology developments,
so that it is absolutely necessary now for us to cultivate a new
frontier of service research. In response, service science has
emerged during the past decade as a transdisciplinary research
field that aims to clarify, analyze, and design the structure and
process of service systems. Service science is strongly motivated
to prove the science of service systems. To deal with complexity,
interactions, and the network of, in, and among service systems, we
need to take a more systemic view. Because systems sciences offers
a way of thinking in relationships and interaction and theories and
models to address complexity, it is legitimate to develop systems
sciences of service by explicitly focusing on systemic properties
of service and service systems. As a volume of the Translational
Systems Sciences series, this book emphasizes, in particular, a
translational systems sciences perspective when the authors are
approaching service, service systems, and service innovation.
Indeed, the book employs systems sciences as a common framework or
language not only to approach service in a holistic way but also to
take a translational approach aiming to explain, analyze, design,
and support service systems and their evolution.
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