The Customer Rules - The 39 Essential Rules for Delivering Sensational Service (Hardcover)

Today it is no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. 'The Customer Rules' is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service.

General

Imprint:	Crown Business
Country of origin:	United States
Release date:	April 2013
First published:	March 2013
Authors:	Lee Cockerell
Dimensions:	197 x 132 x 21mm (L x W x T)
Format:	Hardcover - Cloth over boards
Pages:	189
ISBN-13:	978-0-7704-3560-8
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	0-7704-3560-2
Barcode:	9780770435608

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