Today it is no longer enough to simply provide a service -
companies who want to stay in business must also provide impeccable
service with such consistency, integrity and creativity that people
who experience it will not only keep coming back for more, but
recommend your business to their friends, families, and colleagues.
'The Customer Rules' is entirely focused on one ultimate goal: to
help you, no matter what your position or job title, secure the
most revenue-boosting asset you could wish for: a reputation for
excellent service.
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