While China is known for its immense manufacturing base, in recent
years the Chinese government has assigned a high priority to
science and technology services as its future growth sectors. The
Chinese government is supporting this vision with the establishment
of research and technology parks, favorable tax incentives, policy
reform, grants to help Chinese firms achieve certifications,
investments in infrastructure, and promotion of IT outsourcing
(ITO) and business process outsourcing (BPO) services. Beyond the
aspirations of its leaders, is China ready to compete in the global
ITO and BPO markets? How can Western managers successfully engage
Chinese ITO/BPO suppliers?
In this book, top scholars and practitioners doing leading research
on China's ITO and BPO sector help answer these questions. All
told, this book reports on findings from 519 interviews, 305
surveys, 11 detailed case studies, and 34 formal presentations.
Authors analyze the strengths and weaknesses of China's ITO and BPO
markets, categorize and analyze Chinese suppliers, project future
trends in China's ITO and BPO capabilities, and prescribe lessons
for Western managers seeking to engage Chinese suppliers. Several
chapters contain studies of Chinese suppliers and clients engaged
in particular ITO or BPO services, including, procurement, media
relations, logistics, and research and development. Overall, the
Chinese ITO and BPO markets are changing rapidly as they both
respond to and help form the global outsourcing landscape. This
book provides an in-depth, contemporary view on where China is
heading, how it is going to get there, and how companies and
countries can engage with China's emerging outsourcing
capabilities.
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