Most salespeople spend half their working lives on the phone. This
comprehensive guide helps them maximize that time for two key
results - dramatically higher sales and stronger customer
relationships - regardless of the product or service being sold.
Linda Richardson, a pioneer in consultative selling, demonstrates
how to use the phone to establish rapport; determine customer
needs; get appointments; close sales; and much more. It includes
worksheets to help readers test their skills and hone their
teleselling techniques for all types of clients and sales
situations.
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