This volume grew out of a series of highly respected management
training programs for executive directors of nonprofit
corporations. The contributing authors have participated in
training and consulting activities under the sponsorship of La
Salle University's Nonprofit Management Development Center and thus
provide a unique source of field-tested advice and management
information for executive directors and other top level managers of
human service organizations. Unlike books which suggest that all
organizations should be run in basically the same way, Miller and
her colleagues have provided conceptual frameworks to help managers
think broadly about different aspects of managing their particular
organizations, as well as specific suggestions, tools, and
techniques drawn from these frameworks.
The volume is divided into four sections that correspond to
different areas of management function. Beginning with general
management, the contributors discuss such issues as strategic
planning, organizational structure, effective leadership, and the
nonprofit board of directors. The following section focuses on
fiscal management and administration and includes chapters on a
framework of accounting for human service agencies, the development
of a financial reporting system, and the use of accounting data as
a management tool. Turning to operational functions, the
contributors look at marketing perspectives for community service
agencies, operations planning and control, management information
systems, and evaluating program outcomes. The book concludes with
examinations of effective communication within the organization and
managing volunteers. The text is accompanied by numerous
explanatory exhibits and figures.
General
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