Maggie Havergal and John Edmonstone's Facilitator's Toolkit
provides your organization with a resource on which every manager
can draw. The authors explain the basic skills of facilitation, how
and when to use them (and not to use them). The main part of the
manual then offers a Toolkit of almost 100 tools for facilitation;
tools for organizing groups; tools for strategic thinking; tools
for problem solving; diagnostic tools; tools for managing people,
including other facilitators; tools for decision making; tools for
planning; tools for managing conflict and dealing with problems,
situations or people.
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