This book provides a holistic and pragmatic approach to performance
management throughout the business value chain, and demonstrates
the optimal design and use of performance management in order to
achieve competitive advantage. A wealth of best practices, case
studies and real-world examples are used to reveal the diversity of
performance measurement methods, methodologies and principles in
practice. Readers will gain comprehensive insights into the status
quo of performance management, including primary functions such as
supply, operations and sales, and secondary functions like finance,
human resources, and information systems. Focusing on
'best-in-class' performance excellence, the book offers the ideal
guide for any organization pursuing competitive advantages across
all corporate functions and focusing on value-adding activities.
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