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Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management
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Aggression in the Workplace - Preventing and Managing High-Risk Behavior (Hardcover)
Loot Price: R1,180
Discovery Miles 11 800
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Aggression in the Workplace - Preventing and Managing High-Risk Behavior (Hardcover)
Expected to ship within 12 - 19 working days
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Violence in the workplace has risen to "epidemic" proportions
according to the Centers of Disease Control. In this volume, Dr.
Marc McElhaney, a specialist in workplace violence, presents a
comprehensive guide that no manager can do without when having to
prepare for these potentially dangerous and often disruptive
events. These are situations that often seem to explode in the
workplace without warning, when in fact, they have often long
incubated outside the manager's awareness. Utilizing a risk
management approach that focuses on the process of how these
situations evolve, as opposed to an oversimplified presentation of
"profiles," will provide the manager with the needed tools to
prevent and effectively intervene, to ensure a safe and
cost-effective resolution. This book takes a comprehensive view
that covers the broad range of aggression control strategies that
an organization can utilize, from the fundamental building blocks
of a primary prevention program to specific techniques that the
manager can use to defuse and stabilize situations that are already
threatening to explode. In between, the author presents a
step-by-step description of the assessment and intervention process
that should occur when and if an organization is faced with a
potentially dangerous set of circumstances. Specific high-risk
situations, such as employee termination, are discussed in detail,
along with strategies that Dr. McElhaney has found to be
particularly effective when having to stabilize, control and
ultimately ensure a safe and long-lasting conclusion. Utilizing an
approach that combines his knowledge and experience from the fields
of threat assessment, risk management, conflict resolution and
crisis negotiation, the author focuses on an approach that not only
addresses the organization's immediate needs, but which also
strives for a resolution and management plan that addresses
long-term safety concerns.
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