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Books > Reference & Interdisciplinary > Library & information sciences > Library, archive & information management
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Virtual Technical Services - A Handbook (Hardcover)
Loot Price: R2,172
Discovery Miles 21 720
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Virtual Technical Services - A Handbook (Hardcover)
Expected to ship within 10 - 15 working days
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Prior to the COVID pandemic, there was little published information
to guide technical services operations on how to deal with crises
and emergencies. Viewed as a backroom operation by administration,
little thought historically has been given to how these employees
might protect equipment and resources and continue to provide
services that seamlessly support the rest of the library. Virtual
Technical Services: A Handbook is the first to address emergency
and crisis planning specifically for technical services. The
authors address how to create an emergency plan and how to prepare
for an uncertain future that will undoubtedly include other threats
to our health and safety. We discuss how the pivot to remote work
can revolutionize technical services librarianship and allow us to
better serve the needs of a 21st Century library. As the WFH period
extended longer than anticipated, libraries and other organizations
realized both the challenges and benefits of working remotely. WFH
is about more than just doing one's job, and we focus on employees
as individuals with needs that include work/life balance,
self-care, and the flexibility to meet life circumstances including
childcare, eldercare, and appointments. A unique feature of our
book is the focus on employee well-being, including burnout and
self-care. Prior to COVID-19, employee well-being was typically not
emphasized as part of personnel management. The risks to our health
and safety and being removed from the physical workplace provided
the opportunity to re-examine priorities and reframe them to forge
a stronger and more collaborative relationship between employers
and employees. Technical services personnel, in particular, are
subject to burnout as their operations are frequently understaffed
and they face competing demands of serving both libraries' physical
needs and supporting electronic and digital resources. Management
in a remote work environment has challenges that are not present in
an on-site operation. Communication, setting expectations, and
documentation and training take on added significance when WFH, as
does accountability. Our book addresses these aspects of management
through a WFH lens. The book also covers the return to work after a
shift to remote, whether it is completely on-site, hybrid, or some
combination. Normalization, determining staffing levels, employee
accommodations, and an adjustment period are discussed. Since most
technical services personnel have not previously had to pivot to
remote on short notice and for an extended period, the book
addresses these issues for libraries as they make decisions about
repopulating their workplaces.
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