Understanding Reference Transactions - Transforming an Art into a Science (Hardcover)

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.
* Powerful research models help explain what is happening in the reference transaction.
* Encompasses a comprehensive review of the research literature.
* Offers a unique systems analysis of the reference transaction.
* Includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies.

General

Imprint:	Academic Press Inc
Country of origin:	United Kingdom
Series:	Library and Information Science
Release date:	May 2002
First published:	2002
Authors:	Matthew L. Saxton • John V Richardson
Dimensions:	229 x 152 x 17mm (L x W x T)
Format:	Hardcover
Pages:	232
ISBN-13:	978-0-12-587780-0
Categories:	Books > Reference & Interdisciplinary > Library & information sciences > General Promotions
LSN:	0-12-587780-3
Barcode:	9780125877800

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