The provision of services in both public and private sectors has
increased dramatically over the last decade and a half. Many
economies have shifted to a predominantly services model, leaving
manufacturing and agriculture in their shadow. Service Science
Research, Strategy and Innovation: Dynamic Knowledge Management
Methods explores areas such as strategy development, service
contracts, human capital management, leadership, management,
marketing, e-government, and e-commerce. As this reference includes
real world examples of selected cases, it will give readers the
tools to utilize the knowledge and techniques needed to succeed in
their careers. The perspectives gained from this volume will engage
innovations of service and increased value wherever people interact
with each other with resources and technology.
General
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