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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow (Hardcover, 1st ed. 2021) Loot Price: R955

Discovery Miles 9 550

Repayment Terms: R89 pm x 12*

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The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow (Hardcover, 1st ed. 2021): Ofer Mintz

The Post-Pandemic Business Playbook - Customer-Centric Solutions to Help Your Firm Grow (Hardcover, 1st ed. 2021)

Ofer Mintz

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Loot Price R955 Discovery Miles 9 550 | Repayment Terms: R89 pm x 12*

Expected to ship within 12 - 19 working days

Description
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COVID-19 forced a dramatic change to customer behavior that resulted in an economic crisis not witnessed by anyone alive. Businesses can no longer operate as before because their customers are no longer operating as before. This book provides customer-centric based guidance for how businesses should adapt to this new reality, deriving insights from academic research, case studies, interviews, and best practice examples from around the world. As validated by hundreds of top-level executives, its readers will gain a better understanding of why customer behavior has changed so they can use the book's solutions to navigate through and succeed in the post COVID-19 future.

General

Imprint:	Palgrave Macmillan
Country of origin:	Singapore
Release date:	February 2022
First published:	2021
Authors:	Ofer Mintz
Dimensions:	210 x 148 x 25mm (L x W x T)
Format:	Hardcover
Pages:	224
Edition:	1st ed. 2021
ISBN-13:	978-981-16-5867-9
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	981-16-5867-6
Barcode:	9789811658679