The Internet, and all the netcentric innovations that emerge from
it, have transformed the workplace and our working lives in a very
short time. The net added a window to the world on worker's desks,
and made 24 by 7 connectivity to the workplace a reality--blurring
the line between work and time off. It triggered new styles of
teamwork, new leadership challenges, new modes of communicating,
new job roles and employer-employee relationships, and new,
alarmingly effective tools for workplace surveillance. The
capabilties offered by netcentric technologies might seem to
eliminate completely the need for a physical workplace, but the
workplace remains, partly because the virtual, and in fact, the
physical appearance of a typical office looks about the same.
Nevertheless, the psychological characteristics of the workplace
have changed considerably. Workers, from the mail room clerk to the
CEO, are learning new skills--to employ on the net's power but
avoid the egregious blunders that the net so dramatically
amplifies. In The Internet in the Workplace, Patricia Wallace
demonstrates how netcentric technologies touch every kind of
workplace, and explores the challenges and dilemmas they create.
Patricia Wallace is Director, Information Technology and Distance
Programs at the Center for Talented Youth, Johns Hopkins
University. Wallace's background and career span the disciplines of
information technology, psychology, education, and business. Her
recent book, The Psychology of the Internet (Cambridge, 1999) has
been translated into nine languages. Wallace's work has been
featured often in the media, including MSNBC, CNN, ABC News, the
BBC, NPR, USA Today, and the Washington Post.
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