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Books > Professional & Technical > Transport technology > Aerospace & aviation technology
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Understanding Decision-making Processes in Airline Operations Control (Hardcover, New edition)
Loot Price: R4,717
Discovery Miles 47 170
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Understanding Decision-making Processes in Airline Operations Control (Hardcover, New edition)
Expected to ship within 12 - 17 working days
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Previous studies conducted within the aviation industry have
examined a multitude of crucial aspects such as policy, airline
service quality, and revenue management. An extensive body of
literature has also recognised the importance of decision-making in
aviation, with the focus predominantly on pilots and air traffic
controllers. Understanding Decision-Making Processes in Airline
Operations Control focuses instead on an area largely overlooked:
an airline's Operations Control Centre (OCC). This serves as the
nerve centre of the airline and is responsible for decision-making
with respect to operational control of an airline's daily
schedules. The environment within an OCC is extremely intense and a
key role of controllers is to make decisions that facilitate the
airline's recovery from frequent, highly complex, and often
multiple disruptions. As such, decision-making in this domain is
critical to minimise the operational, commercial and financial
impact resulting from disruptions. The book examines many aspects
of individual decision-making in airline operations, and addresses
the deficiencies found by presenting to the reader an examination
of the relationships among situation awareness, information
completeness, experience, expertise, decision considerations and
decision alternatives in OCCs. The text utilises a multiple case
study approach and proposes a number of relevant and important
implications for OCC management. Practical outcomes highlight the
need for enhancing training programs enabling existing controllers
to readily identify and classify elements of situation awareness
and decision considerations as a means of improving the
decision-making process. They also draw attention to the need for
airline OCCs to understand the extent to which industry experience
and expertise of controllers is important in the selection of
future staff.
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