Knowledge Services Management - Organizing Around Internal Markets (Paperback, 2009 ed.)

Knowledge Services Management looks at the transformation of the traditional workplace into a quasi-internal market environment where work activities in knowledge services are organized around clusters of similar or complementary knowledge stocks to address particular types of customer-clients priorities. The book explores a new internal market structure for these service organizations and the implications this presents for managers and scholars in the 21st century workplace. By adopting an internal market perspective, the book develops new organizational forms outside the traditional hierarchical paradigm, which is ill-suited for the emerging knowledge workplace, in order to effectively manage emerging knowledge services. The indispensable role of customer/client in the operations of these organizations is examined, as is the creation of the "Proventure Workplace", a work environment which accentuates jobs requiring rich cognitive skills for continuing innovation and creativity.

General

Imprint:	Springer-Verlag New York
Country of origin:	United States
Series:	Service Science: Research and Innovations in the Service Economy
Release date:	February 2012
First published:	2009
Authors:	Peter K. Mills • Kevin M. Snyder
Dimensions:	235 x 155 x 10mm (L x W x T)
Format:	Paperback
Pages:	189
Edition:	2009 ed.
ISBN-13:	978-1-4614-2454-3
Categories:	Books > Business & Economics > Business & management > Management of specific areas > General
LSN:	1-4614-2454-2
Barcode:	9781461424543

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!