The first edition of this handbook appeared in 1996 and dealt with
academic libraries. It gained wide acceptance and was translated
into five other languages. After ten years the new edition widens
the perspective to public libraries and adds indicators for
electronic services and cost-effectiveness. The handbook has been
considerably enlarged, from 17 to 40 indicators. It gives practical
help by showing examples of possible results for each indicator.
The handbook is intended as practical instrument for the evaluation
of library services. Although it aims specifically at academic and
public libraries, most indicators will also apply to all other
types of libraries.
General
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