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Cabin Crew Conflict - The British Airways Dispute 2009-11 (Hardcover)
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Cabin Crew Conflict - The British Airways Dispute 2009-11 (Hardcover)
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In 2009, cabin crew in the BASSA union embarked on a historic,
two-year battle against British Airways which was seeking to impose
reduced crew levels and to transform working conditions. In the
face of employer hostility, legal obstruction, government
opposition and adverse media coverage, this workforce, diverse in
terms of gender, sexuality, race and nationality undertook
determined resistance against this offensive. Notably, their action
included twenty-two days of strike action that saw mass
participation in rallies and on picket lines. The dispute cost
British Airways 150 million in lost revenue and its main outcome
was the cabin crew's successful defence of their union and core
conditions. Here, in their own words, Cabin Crew Conflict tells the
strikers' story, focusing on cabin crew responses, perceptions of
events, and their lived experiences of taking industrial action in
a hostile climate. Foregrounding questions of class, gender and
identity, and how these were manifest in the course of the dispute,
the authors highlight the strike's significance for contemporary
employment relations in and beyond the aviation industry. Lively
and insightful, Cabin Crew Conflict explores the organisational and
ideological role of the trade union, and shows how a
'non-traditional' workforce can organise and take effective action.
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