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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Hardcover) Loot Price: R463
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Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Hardcover):...

Measuring Customer Experience - How to Develop and Execute the Most Profitable Customer Experience Strategies (Hardcover)

Philipp Klaus

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List price R1,016 Loot Price R463 Discovery Miles 4 630 You Save R553 (54%)

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Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

General

Imprint: Palgrave Macmillan
Country of origin: United Kingdom
Release date: December 2014
Authors: Philipp Klaus
Dimensions: 216 x 140 x 14mm (L x W x T)
Format: Hardcover
Pages: 166
ISBN-13: 978-1-137-37545-2
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 1-137-37545-0
Barcode: 9781137375452

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