Gain, engage, and retain customers with positive experiences
A positive customer experience is absolutely essential to
keeping your business relevant. Today's business owners need to
know how to connect and engage with their customers through a
variety of different channels, including online reviews and word of
mouth. "Customer Experience For Dummies "helps you listen to your
customers and offers friendly, practical, and easy-to-implement
solutions for incorporating customer engagement into your business
plans and keep the crowds singing your praises.
The book will show you simple and attainable ways to increase
customer experience and generate sales growth, competitive
advantage, and profitability. You'll get the know-how to
successfully optimize social media to create more loyal customers,
provide feedback that keeps them coming back for more, become a
trustworthy and transparent entity that receives positive reviews,
and so much more.Gives you the tools you need to target customers
more preciselyHelps you implement new social and mobile
strategiesShows you how to generate and maintain customer loyalty
in order to achieve success through multiple channelsExplains how a
fully-engaged customer can help you outperform the competitionLearn
how to respond effectively to customer feedback
Your brand's reputation and success is your lifeblood, and
"Customer Experience For Dummies" shows you how to stay relevant,
add value, and win and retain customers.
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