This Gower Handbook is an authoritative guide to both the
traditional and newer aspects of library and information
management. Edited by Ray Prytherch, it brings together the insight
of a range of respected contributors, who offer advice on the
management, storage, retrieval, analysis, marketing and delivery of
information. The book begins with Part I analyzing the context and
trends of the information world. In Part II, Strategy and Planning,
the information environment is explored in more detail, with
Chapters 3 and 4 presenting the main issues and principles of
financial planning and strategic planning. Part III, The Service
Infrastructure, looks at customer care, the role of performance
measurement and research in service improvement, and the influence
of copyright law in the delivery of information products to
customers. Part IV, Managing Resources, includes five chapters on
strategic management, information auditing, human resource
management, preservation and disaster management. The last part of
the Handbook, Part V, Access and Delivery, focuses on the potential
of electronic systems with chapters on subject gateways and Z39.50,
electronic publishing, intranets and new models of access and
delivery. Each part of the Handbook begins with an introduction by
the editor and the book concludes with a directory of
organizations, including useful URLs, and a glossary. Flexibility
and adaptability are crucial for information professionals if they
are to maintain their skills at the right level to provide the
services needed by both information-rich and information-poor. In
this one book librarians from all backgrounds, information managers
and officers, document and records managers, and network and Web
specialists will find answers to a wide range of questions that
confront them in their working day. The Handbook will become a
standard reference on best practice for professionals and students.
It will be of interest to information analysts, knowledge managers,
and others, including publishers, involved in information
maintenance and provision.
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