Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Process Mastering - How to Establish and Document the Best Known Way to Do a Job (Paperback) Loot Price: R1,144
Discovery Miles 11 440
Repayment Terms: R107 pm x 12*
Add to cart

Process Mastering - How to Establish and Document the Best Known Way to Do a Job (Paperback)

Ray W. Wilson, Paul Harsin

 (sign in to rate)
Loot Price R1,144 Discovery Miles 11 440 | Repayment Terms: R107 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:
  • Identify and gain control of your organization's key processes.
  • Get the right people involved.
  • Establish boundaries and measures.
  • Use the process master to support ISO and HACCP compliance

"Process Mastering" contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

General

Imprint: Productivity Press
Country of origin: United States
Release date: 1998
First published: 1998
Authors: Ray W. Wilson • Paul Harsin
Dimensions: 230 x 159 x 10mm (L x W x T)
Format: Paperback
Pages: 152
ISBN-13: 978-0-527-76344-2
Categories: Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM)
Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
Promotions
LSN: 0-527-76344-6
Barcode: 9780527763442

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200+ Customer Service Tips To Help You (Paperback): Basil O'Hagan
Superstar Customer Service - 200…
Basil O'Hagan Paperback R232 Discovery Miles 2 320
Deliver What You Promise - The Fundamental Building Blocks Of Business (Paperback): Bali Padda
Deliver What You Promise - The…
Bali Padda Paperback R425 R385 Discovery Miles 3 850
Customer service (Paperback, 2nd ed): R. Machado
Customer service
R. Machado Paperback  (2)
 R590 Discovery Miles 5 900
Eukaryotic Transcription Factors (Hardcover, 5th edition): David S. Latchman
Eukaryotic Transcription Factors
David S. Latchman Hardcover R1,869 Discovery Miles 18 690
Customer Services (Paperback, 3rd Edition): M C Cant
Customer Services
M C Cant Paperback R327 Discovery Miles 3 270
Clientelligence - How Superior Client Relationships Fuel Growth and Profits (Hardcover): Michael B. Rynowecer
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R728 Discovery Miles 7 280
Difficult Customers (Paperback): Grainne Ridge
Difficult Customers
Grainne Ridge Paperback R300 Discovery Miles 3 000
Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R909 Discovery Miles 9 090
The Telesales Handbook - A Practical Guide to Setting Up and Running Your Own Telesales Operation (Paperback): Stuart Pearce
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R285 Discovery Miles 2 850
Handbook of Research on Customer Loyalty (Hardcover): Debbie I. Keeling, Ko De Ruyter, David Cox
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R5,316 Discovery Miles 53 160
Enhancing Customer Engagement Through Location-Based Marketing (Hardcover): Amandeep Singh, Amit Mittal, Murat Unanoglu
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,166 Discovery Miles 61 660
Advanced Introduction to Sustainable Competitive Advantage in Sales (Paperback): Lawrence B. Chonko
Advanced Introduction to Sustainable…
Lawrence B. Chonko Paperback R617 Discovery Miles 6 170

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners