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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Process Mastering - How to Establish and Document the Best Known Way to Do a Job (Paperback) Loot Price: R1,211

Discovery Miles 12 110

Repayment Terms: R113 pm x 12*

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Process Mastering - How to Establish and Document the Best Known Way to Do a Job (Paperback)

Ray W. Wilson, Paul Harsin

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Loot Price R1,211 Discovery Miles 12 110 | Repayment Terms: R113 pm x 12*

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The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers.
Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn:

Identify and gain control of your organization's key processes.
Get the right people involved.
Establish boundaries and measures.
Use the process master to support ISO and HACCP compliance

"Process Mastering" contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.

General

Imprint:	Productivity Press
Country of origin:	United States
Release date:	1998
First published:	1998
Authors:	Ray W. Wilson • Paul Harsin
Dimensions:	230 x 159 x 10mm (L x W x T)
Format:	Paperback
Pages:	152
ISBN-13:	978-0-527-76344-2
Categories:	Books > Business & Economics > Business & management > Management & management techniques > Quality Assurance (QA) & Total Quality Management (TQM) Books > Business & Economics > Business & management > Management of specific areas > Production & quality control management Books > Business & Economics > Business & management > Sales & marketing > Customer services Promotions
LSN:	0-527-76344-6
Barcode:	9780527763442