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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results (Paperback, New)
Loot Price: R528
Discovery Miles 5 280
You Save: R183
(26%)
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Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results (Paperback, New)
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List price R711
Loot Price R528
Discovery Miles 5 280
You Save R183 (26%)
Expected to ship within 12 - 17 working days
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Becoming a great customer service manager requires a mastery of
skills beyond those needed by frontline employees. Filled with the
same accessible, step-by-step guidance as "Customer Service
Training 101," this user-friendly book shows readers how to develop
the skills they need to communicate, lead, train, motivate, and
manage those employees responsible for customer satisfaction.
Designed for new managers and veterans alike, "Customer Service
Management Training 101" covers essential topics, including:
Planning and goal setting - Time management - Team development -
Conflict resolution - Providing feedback - Monitoring performance -
Conducting meetings - Managing challenges - Listening - Verbal,
nonverbal, and written communication. Readers will learn to
identify their personal management style, develop core leadership
qualities, and efficiently focus on their own development as
managers. Packed with checklists, "real world" practice lessons,
and examples of the right and wrong ways to do things, this is the
one book every customer service manager needs to thrive.
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