This book draws on the author's own experience as a practitioner,
collaborations with professionals from small and medium-sized
businesses with international scope in North Macedonia and Belgium,
and academic research. Its goal is to bring together tactical
management and information systems research in complex
environments. By developing the "DENICA" managerial method it
re-introduces tactics as an important managerial function and
underestimated source of competitive advantage. The book also
offers a roadmap for dynamic reconfiguration of the managerial
systems in complex environment, while considering adaptability,
sustainability and effectiveness in the process. Furthermore, the
book introduces a methodological "kaleidoscope" which combines IS
methodology with the managerial sciences, offering a model that can
be adapted and replicated to specific contexts in order to achieve
fitting solutions. Real-world case studies from North Macedonia and
Belgium apply these methods and illustrate their practical
implications.
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