Lean Service - A Practical Guide for SME Owners and Managers (Paperback)

Lean is about VALUE ... the creation, delivery and retention of value. In a service business, the delivery of value is very much customer- or client-dependent. The client defines what they see as 'value', not the business. The most successful service businesses understand this very well and spend much time and effort working to better understand their customers and to meet their spoken needs and often unspoken wants. To understand how Lean concepts can be applied to a service business, you need to know a little about Lean Principles, Lean Rules, Lean Questions and Lean Tools. Read on ... LEAN SERVICE includes case studies showing how Lean Service has been applied in companies as diverse as Deutsche Post DHL, DirectSki.com, Grant Thornton, Irish Rail, Musgrave Group, Openet, Parker Advertising and Thornton Partners.

General

Imprint:	Oak Tree Press
Country of origin:	Ireland
Release date:	June 2015
Authors:	Richard Keegan • Eddie O'Kelly
Dimensions:	234 x 156 x 14mm (L x W x T)
Format:	Paperback
Pages:	258
ISBN-13:	978-1-78119-177-4
Categories:	Books > Business & Economics > Business & management > Ownership & organization of enterprises > Small businesses & self-employed Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	1-78119-177-8
Barcode:	9781781191774

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