Perfect Phrases for Customer Service, Second Edition (Paperback, 2nd edition)

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME

You've heard it a million times: "The customer is always right." But let's face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.

"Perfect Phrases for Customer Service," second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for: Defusing bad situations before they get worse Handling complaints patiently and professionally Satisfying customers and increasing sales Building long-term relationships with important customers

General

Imprint:	McGraw-Hill Professional
Country of origin:	United States
Series:	Perfect Phrases Series
Release date:	2011
First published:	2011
Authors:	Robert Bacal
Dimensions:	203 x 127 x 13mm (L x W x T)
Format:	Paperback
Pages:	239
Edition:	2nd edition
ISBN-13:	978-0-07-174506-2
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	0-07-174506-8
Barcode:	9780071745062

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