Managing Hospitality Organizations - Achieving Excellence in the Guest Experience (Paperback, 2nd Revised edition)

"A perfect book for any Hospitality program, excellent instructor support, and a good resource for students." -Denise A. Braley, Mitchell College Today's economy is dominated by the rapidly growing service sector. Even businesses primarily selling goods are reinventing their image and positioning themselves as service providers. Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Authors Robert C. Ford and Michael C. Sturman emphasize the critical importance of focusing on the guest and creating that unforgettable customer experience. Whether your students will be managing a neighborhood cafe, a convention center, or a high-end resort hotel, they will learn invaluable skills for managing the guest experience in today's ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership. Give your students the SAGE edge! SAGE edge offers a robust online environment featuring an impressive array of free tools and resources for review, study, and further exploration, keeping both instructors and students on the cutting edge of teaching and learning.

General

Imprint:	Sage Publications Ltd
Country of origin:	United States
Release date:	2019
First published:	2020
Authors:	Robert C. Ford • Michael C. Sturman
Dimensions:	254 x 203 x 20mm (L x W x T)
Format:	Paperback
Pages:	576
Edition:	2nd Revised edition
ISBN-13:	978-1-5443-2150-9
Categories:	Books > Business & Economics > Business & management > General Books > Business & Economics > Industry & industrial studies > Service industries > Tourism industry Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General
LSN:	1-5443-2150-3
Barcode:	9781544321509

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