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Viewing Library Metrics from Different Perspectives - Inputs, Outputs, and Outcomes (Paperback)
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Viewing Library Metrics from Different Perspectives - Inputs, Outputs, and Outcomes (Paperback)
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This guidebook shows academic libraries how to use innovative new
performance metrics to achieve greater accountability and higher
levels of service. Viewing Library Metrics from Different
Perspectives: Inputs, Outputs, and Outcomes helps academic
librarians go well beyond the basic guideposts of inputs and
outputs to explore a wide range of metrics for measuring their
effectiveness and improving performance. Based on their
groundbreaking article, "Outcomes Assessment: Not Synonymous with
Inputs and Outputs," Robert Dugan and Peter Hernon, along with
coauthor Danuta Nitecki, give libraries the tools they need to see
beyond their own walls and interpret both outcome and impact
metrics from the perspective of the parent institution, the
customer, and the stakeholder, as well as the library itself.
Viewing Library Metrics from Different Perspectives makes a
convincing argument for targeting the right audience with the right
metric. The first three chapters introduce key concepts and the
relevant literature, and helps libraries make the crucial
distinction between assessment and evaluation. Chapters four
through nine examine the four perspectives and their attendant
metrics. The final chapters discuss how best to present and
interpret the results.
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