Customer Service Essentials - Lessons for Africa and Beyond (Hardcover)

Customer Service Essentials is a must-read and a definitive source of information on effective management of customer service in Africa and beyond. Leveraging on unique concepts and practices developed in the field of customer service management, this book uses case studies and vignettes to reinforce learnings, drawing parallels to real life experiences. The book is a valuable resource for individuals and organizations, in the quest to achieve excellent customer service, increased productivity and enhanced employee satisfaction. It explores the practical challenges of customer service in Africa, examines critical success factors and provides guidelines for effective customer engagement in this evolving highly networked digital era. Policy makers, directors, managers and students will gain valuable and actionable insights on service management as they navigate the chapters.

General

Imprint:	Information Age Publishing
Country of origin:	United States
Release date:	August 2019
Authors:	Robert E Hinson • Ogechi Adeola • Kojo Oppong Nkrumah • Charles Agyinarare • Kwame Adom • Abednoego Feehi Okoe Amartey
Dimensions:	234 x 156mm (L x W)
Format:	Hardcover
Pages:	252
ISBN-13:	978-1-64113-686-0
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN:	1-64113-686-3
Barcode:	9781641136860

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