Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Customer Service Essentials - Lessons for Africa and Beyond (Hardcover)
Loot Price: R2,984
Discovery Miles 29 840
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Customer Service Essentials - Lessons for Africa and Beyond (Hardcover)
Expected to ship within 12 - 17 working days
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Customer Service Essentials is a must-read and a definitive source
of information on effective management of customer service in
Africa and beyond. Leveraging on unique concepts and practices
developed in the field of customer service management, this book
uses case studies and vignettes to reinforce learnings, drawing
parallels to real life experiences. The book is a valuable resource
for individuals and organizations, in the quest to achieve
excellent customer service, increased productivity and enhanced
employee satisfaction. It explores the practical challenges of
customer service in Africa, examines critical success factors and
provides guidelines for effective customer engagement in this
evolving highly networked digital era. Policy makers, directors,
managers and students will gain valuable and actionable insights on
service management as they navigate the chapters.
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