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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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Anytime, Anywhere - How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers (Paperback, Revised)
Loot Price: R764
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Anytime, Anywhere - How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers (Paperback, Revised)
Expected to ship within 10 - 15 working days
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In Anytime, Anywhere, Robert Spector showcases the pioneering
efforts of a dozen companies who are now increasing market share by
combining the best of both physical and virtual worlds. From Wells
Fargo to Powell's Books to the San Francisco Giants, companies in
every industry are discovering that "seamless service"-integrating
all elements of the customer experience with consistent messages
and execution-offers a competitive edge that technology alone can
never achieve.Packed with practical advice and colorful, in-depth
stories from the front lines, Anytime, Anywhere shows any business
how to meet, and exceed, the expectations of customers through all
points of contact.
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