Welcome to Loot.co.za!   Sign in / Register |Wishlists & Gift Vouchers |Help | Advanced search
0
Your cart

Your cart is empty

Books > Business & Economics > Business & management > Sales & marketing > Customer services

Buy Now

Anytime, Anywhere - How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers (Paperback, Revised) Loot Price: R729
Discovery Miles 7 290
Repayment Terms: R68 pm x 12*
Add to cart
Anytime, Anywhere - How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers (Paperback,...

Anytime, Anywhere - How The Best Bricks- And-clicks Businesses Deliver Seamless Service To Their Customers (Paperback, Revised)

Robert Spector

 (sign in to rate)
Loot Price R729 Discovery Miles 7 290 | Repayment Terms: R68 pm x 12*

Bookmark and Share

Expected to ship within 10 - 15 working days

In Anytime, Anywhere, Robert Spector showcases the pioneering efforts of a dozen companies who are now increasing market share by combining the best of both physical and virtual worlds. From Wells Fargo to Powell's Books to the San Francisco Giants, companies in every industry are discovering that "seamless service"-integrating all elements of the customer experience with consistent messages and execution-offers a competitive edge that technology alone can never achieve.Packed with practical advice and colorful, in-depth stories from the front lines, Anytime, Anywhere shows any business how to meet, and exceed, the expectations of customers through all points of contact.

General

Imprint: Perseus Books
Country of origin: United States
Release date: November 2002
First published: November 2002
Authors: Robert Spector
Dimensions: 210 x 140 x 19mm (L x W x T)
Format: Paperback - Trade
Pages: 304
Edition: Revised
ISBN-13: 978-0-7382-0803-9
Categories: Books > Business & Economics > Business & management > E-commerce
Books > Computing & IT > Internet > General
Books > Business & Economics > Business & management > Sales & marketing > Sales & marketing management
Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-7382-0803-5
Barcode: 9780738208039

Is the information for this product incomplete, wrong or inappropriate? Let us know about it.

Does this product have an incorrect or missing image? Send us a new image.

Is this product missing categories? Add more categories.

Review This Product

No reviews yet - be the first to create one!

You might also like..

Superstar Customer Service - 200+ Customer Service Tips To Help You (Paperback): Basil O'Hagan
Superstar Customer Service - 200…
Basil O'Hagan Paperback R123 Discovery Miles 1 230
Deliver What You Promise - The Fundamental Building Blocks Of Business (Paperback): Bali Padda
Deliver What You Promise - The…
Bali Padda Paperback R320 Discovery Miles 3 200
Customer service (Paperback, 2nd ed): R. Machado
Customer service
R. Machado Paperback  (2)
 R566 Discovery Miles 5 660
Customer Services (Paperback, 3rd Edition): M C Cant
Customer Services
M C Cant Paperback R320 R282 Discovery Miles 2 820
Clientelligence - How Superior Client Relationships Fuel Growth and Profits (Hardcover): Michael B. Rynowecer
Clientelligence - How Superior Client…
Michael B. Rynowecer Hardcover R704 Discovery Miles 7 040
Difficult Customers (Paperback): Grainne Ridge
Difficult Customers
Grainne Ridge Paperback R247 Discovery Miles 2 470
Handbook of Research on Customer Loyalty (Hardcover): Debbie I. Keeling, Ko De Ruyter, David Cox
Handbook of Research on Customer Loyalty
Debbie I. Keeling, Ko De Ruyter, … Hardcover R4,475 Discovery Miles 44 750
Outside-in Service Design - A Practical Guide (Paperback): Amir Azizpour
Outside-in Service Design - A Practical…
Amir Azizpour Paperback R883 Discovery Miles 8 830
The Telesales Handbook - A Practical Guide to Setting Up and Running Your Own Telesales Operation (Paperback): Stuart Pearce
The Telesales Handbook - A Practical…
Stuart Pearce Paperback R260 Discovery Miles 2 600
Enhancing Customer Engagement Through Location-Based Marketing (Hardcover): Amandeep Singh, Amit Mittal, Murat Unanoglu
Enhancing Customer Engagement Through…
Amandeep Singh, Amit Mittal, … Hardcover R6,510 Discovery Miles 65 100
Handbook of Research on Customer Engagement (Paperback): Linda D. Hollebeek, David E. Sprott
Handbook of Research on Customer…
Linda D. Hollebeek, David E. Sprott Paperback R1,521 Discovery Miles 15 210
Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook (Paperback): Lambert Stewart, Elizabeth Blaikie, Sue...
Apprenticeship Customer Service…
Lambert Stewart, Elizabeth Blaikie, … Paperback R988 Discovery Miles 9 880

See more
Books | DVD | Games | Music | Computers | Electronics | Fashion | Sport | Kitchen | Home | Pets | DIY | Toys | Baby | Health & Beauty | Stationery | Arts & Crafts
Need help?
My account
Services
Networking
Partners