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Mediated Business Interactions - Intercultural Communication Between Speakers of Spanish (Hardcover, New)
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Mediated Business Interactions - Intercultural Communication Between Speakers of Spanish (Hardcover, New)
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This is the first monograph to examine mediated business
interaction in Spanish. It focuses on communication between native
speakers of Spanish from different Spanish-speaking countries with
a view to informing our understanding of intercultural
communication in a contemporary business environment. Using
elements of pragmatics with tools from conversation analysis, the
book examines the various activities that telephone
conversationalists engage in to supply and demand a service over
the phone through the mediational means of Spanish by addressing
the following questions. * Do speakers of Spanish display similar
communicative practices as those observed in other languages when
requesting and being offered a service over the phone? * Do
specifically located activities such as the call openings and
closings display similar coordination and ritualisation as that
observed in other languages? * Does the language seen as a cultural
tool reflect a different orientation towards such activities? *
What strategies do telephone agents and (prospective) clients
employ to obtain a sale and either procure the best value for money
or obviate it, respectively? And, what role does intercultural
communication play in the construction of these practices?
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