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ServiceNow for Architects and Project Leaders - A complete guide to driving innovation, creating value, and making an impact with ServiceNow (Paperback)
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ServiceNow for Architects and Project Leaders - A complete guide to driving innovation, creating value, and making an impact with ServiceNow (Paperback)
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Gain insight and strategic advice for driving value in your
organization with this practical guide that condenses a decade of
ServiceNow wisdom into the must-know essentials for impactful
deployments Key Features Focus on what to do when shaping and
leading a ServiceNow journey Explore strategies for making your
projects impactful and valuable Guidance for leaders at every level
to maximize return on their investments in ServiceNow Book
DescriptionServiceNow is the leading enterprise service management
platform that enables the effective management of services in a
modern enterprise. In this book, you'll learn how to avoid pitfalls
that can challenge value realization, where to focus, how to
balance tradeoffs, and how to get buy-in for complex decisions.
You'll understand the key drivers of value in ServiceNow
implementation and how to structure your program for successful
delivery. Moving ahead, you'll get practical guidance on the
methods and considerations in securely using ServiceNow. You'll
also learn how to set up a multi-instance environment including
best practices, patterns and alternatives in the use and
maintenance of a multi-instance pipeline. Later chapters cover
methods and approaches to design processes that deliver optimal
ROI. Further, you'll receive tips for designing technical
standards, designing for scale, ensuring maintainability, and
building a supportable instance. Finally, you'll focus on the
innovative possibilities that can be unlocked in a ServiceNow
journey which will help you to manage uncertainty and claim the
value of being an early adopter. By the end of this book, you'll be
prepared to lead or support a ServiceNow implementation with
confidence that you're bringing not only a solution but also making
an impact in your organization. What you will learn Understand the
key drivers of value in ServiceNow implementation Structure your
ServiceNow programs for successful delivery Discover methods and
tools for securely using ServiceNow Set up a multi-instance
environment with best practices and patterns Architect and lead the
deployment of AI capabilities in ServiceNow Build innovative
experiences using NLU, virtual agents and the Now Experience
Framework Who this book is forThis book is for architects,
consultants and project leaders looking to drive value by applying
ServiceNow effectively and efficiently. Platform administration or
development experience is useful but not necessary to get the most
out of this book. However, some familiarity with the modules and
features of ServiceNow is expected.
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