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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover is Revised) (Quality Impro (Paperback) Loot Price: R575
Discovery Miles 5 750
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Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover...

Satisfying Internal Customers First: A Practical G uide to Improving Internal and External Customer S atisfaction (Only Cover is Revised) (Quality Impro (Paperback)

RY Chang

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Loot Price R575 Discovery Miles 5 750

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This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

General

Imprint: Jossey-Bass Inc.,U.S.
Country of origin: United States
Release date: May 1994
First published: June 1999
Authors: RY Chang
Dimensions: 233 x 166 x 7mm (L x W x T)
Format: Paperback
Pages: 120
ISBN-13: 978-0-7879-5082-8
Categories: Books > Business & Economics > Business & management > Sales & marketing > Customer services
LSN: 0-7879-5082-3
Barcode: 9780787950828

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