On April 14, 1994, two U.S. Air Force F-15 fighters accidentally
shot down two U.S. Army Black Hawk Helicopters over Northern Iraq,
killing all twenty-six peacekeepers onboard. In response to this
disaster the complete array of military and civilian investigative
and judicial procedures ran their course. After almost two years of
investigation with virtually unlimited resources, no culprit
emerged, no bad guy showed himself, no smoking gun was found. This
book attempts to make sense of this tragedy--a tragedy that on its
surface makes no sense at all.
With almost twenty years in uniform and a Ph.D. in
organizational behavior, Lieutenant Colonel Snook writes from a
unique perspective. A victim of friendly fire himself, he develops
individual, group, organizational, and cross-level accounts of the
accident and applies a rigorous analysis based on behavioral
science theory to account for critical links in the causal chain of
events. By explaining separate pieces of the puzzle, and analyzing
each at a different level, the author removes much of the mystery
surrounding the shootdown. Based on a grounded theory analysis,
Snook offers a dynamic, cross-level mechanism he calls "practical
drift"--the slow, steady uncoupling of practice from written
procedure--to complete his explanation.
His conclusion is disturbing. This accident happened because, or
perhaps in spite of everyone behaving just the way we would expect
them to behave, just the way theory would predict. The shootdown
was a normal accident in a highly reliable organization.
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