A restorative just culture has become a core aspiration for many
organizations in healthcare and elsewhere. Whereas 'just culture'
is the topic of some residual conceptual debate (e.g. retributive
policies organized around rules,violations and consequences are
'sold' as just culture), the evidence base on, and business case
for, restorative practice has been growing and is generating
increasing, global interest. In the wake of an incident,
restorative practices ask who are impacted, what their needs are
and whose obligation it is to meet those needs. Restorative
practices aim to involve participants from the entire community in
the resolution and repair of harms. This book offers organization
leaders and stakeholders a practical guide to the experiences of
implementing and evaluating restorative practices and creating a
sustainable just, restorative culture. It contains the perspectives
from leaders, theoreticians regulators, employees and patient
representatives. To the best of our knowledge, there is no book on
the market today that can function as a guide for the
implementation and evaluation of a just and learning culture and
restorative practices. This book is intended to fill this gap. This
book will provide, among other topics, an overview of restorative
just culture principles and practices; a balanced treatment of the
various implementations and evaluations of just culture and
restorative processes; a guide for leaders about what to stop,
start, increase and decrease in their own organizations; and an
attentive to philosophical and historical traditions and
assumptions that underlie just culture and restorative approaches.
The interest in 'just culture', not just in healthcare but also in
other fields of safety-critical practice, has been steadily growing
over the past decade. It is a trending area. In this, it has become
clear that 20-year-old retributive models not only hinder the
acceleration of performance and organizational improvement but have
also in some cases become a blunt HR instrument, an expression of
power over justice and a way to stifle honesty, reporting and
learning. What is new in this, then, is the restorative angle on
just culture, as it has been developed over the last few years and
now is practised and applied to HR, suicide prevention,
healthcareimprovement, regulatory innovations and other areas.
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