Combining theory, methodology and tools, this open access book
illustrates how to guide innovation in today's digitized business
environment. Highlighting the importance of human knowledge and
experience in implementing business processes, the authors take a
conceptual perspective to explore the challenges and issues
currently facing organizations. Subsequent chapters put these
concepts into practice, discussing instruments that can be used to
support the articulation and alignment of knowledge within work
processes. A timely and comprehensive set of tools and case
studies, this book is essential reading for those researching
innovation and digitization, organization and business strategy.
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