Lean Six Sigma in Higher Education Institutions: The Need to Change
is a research-led study designed for leaders and change agents
within Higher Educational institutions. Stephen G. Anthony and Jiju
Antony present the development and testing of a Lean Six Sigma
Maturity Model (LSS) which can be used to assess the current level
of LSS maturity of any university setting. Lessons presented will
help universities to develop necessary action plans and strategic
objectives to successfully build maturity in LSS. Chapters examine
the current state of Operational Excellence (OPEX) methodologies in
the Higher Education sector, Frameworks and Maturity Models for
delivering change, and the study concludes by presenting nine areas
need to be considered by the academic leaders and change on their
agenda in any HE Institutions to guarantee LSS success.
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