The Trade Technician's Soft Skills Manual (Paperback, New edition)

Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging the reader. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIAN'S SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.

General

Imprint:	Delmar Cengage Learning
Country of origin:	United States
Release date:	March 2011
First published:	2012
Authors:	Steve Coscia
Dimensions:	229 x 152 x 6mm (L x W x T)
Format:	Paperback
Pages:	128
Edition:	New edition
ISBN-13:	978-1-111-31381-4
Categories:	Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Professional & Technical > Civil engineering, surveying & building > Building construction & materials > Heating, lighting, ventilation Promotions
LSN:	1-111-31381-4
Barcode:	9781111313814

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